0498 70 98 60Hacked Facebook or Instagram
Hacked Facebook Business Page or Instagram Account? Act Now
A hacked Facebook business page or Instagram account is urgent: you may have lost admin access, strange posts or messages appear, or ads are running on your card without your approval. Acting quickly matters, both to recover the account and to stop unauthorized spending.
Signs your page or account was hacked
You were removed as an admin, or your login email or phone number was changed
Posts, stories or messages you didn’t create
Ads you didn’t create in Ads Manager, or unexpected charges
Emails from Meta about login attempts or changes you didn’t make
Followers report scam messages sent from your account
Hacked Facebook business page: what to do right now
- Use Meta’s official recovery tools: facebook.com/hacked for Facebook, and instagram.com/hacked or the “Forgot password?” option on the Instagram login screen. Never pay or share codes with people offering to “recover” your account in comments or DMs.
- Secure your email account first, since it’s the key to resetting everything else: change the password and enable two-factor authentication.
- Contact your bank or card issuer if unauthorized ads are being charged, and remove the card from Meta if you still have access.
- Ask other admins of the page or business portfolio to check access and remove unknown people.
- Warn your customers through your other channels (website, email, Google Business Profile) not to respond to suspicious messages.
What we do
- Guide you through Meta’s official recovery process and prepare the information requested
- Review business portfolio (formerly Business Manager) roles, remove unknown users and secure ad accounts
- Help document unauthorized ad spend for your dispute with Meta and your bank
- Set up two-factor authentication, backup admins and a safe access policy
- Clean up posts and messages and restore your page settings once access is recovered
We can’t access accounts on your behalf or bypass Meta’s verification: recovery always goes through Meta’s official channels. Once you’re back in, our social media marketing team can help you reassure your audience and rebuild momentum.
How long does it take?
Securing what you still control can start right away. Account recovery depends on Meta’s processes and verification, which can be quick or take much longer, especially if the hacker changed the contact details.
Tell us what happened. We’ll help you secure what you can now and guide the recovery.
Your questions, answered
No legitimate agency can bypass Meta’s verification. We help you use the official process correctly and secure everything around it.
No. These offers are very often scams.
Report them to Meta and to your bank or card issuer as soon as possible. Outcomes vary, so act quickly.
Use two-factor authentication on every admin, keep at least two trusted admins, use a secure email, and be cautious with “copyright violation” or “page will be deleted” phishing messages.
Not necessarily, but if the same passwords were reused, check it. See WordPress site hacked for the warning signs.