0498 70 98 60Website Down
Website Down? Let’s Get You Back Online
Website down? A blank page, an error message, a “critical error” on WordPress or “This site can’t be reached.” Every hour offline can mean lost calls, orders and trust. Here are the checks to run right now, and how we help you get back online.
Website down: common symptoms and what they usually mean
“This site can’t be reached” / DNS error: domain expired, DNS records changed or a nameserver issue
500 Internal Server Error / “There has been a critical error on this website”: a plugin, theme or PHP error, often after an update
White screen: PHP fatal error or memory limit reached
503 / 508 / “Resource limit is reached”: server overloaded or hosting account limits exceeded
“Account suspended” page: unpaid hosting, malware or a policy issue at your host
Full-page security warning in the browser: SSL certificate expired or misconfigured
What to check right now
- Is it down for everyone? Test from your phone on mobile data, not only your office network.
- Is your domain renewed? Check your registrar account and emails. See expired domain name.
- Is your hosting account active? Look for payment, suspension or resource limit emails from your host.
- Did anything change recently? Plugin or theme updates, a PHP version change, DNS or hosting changes.
- Contact your host’s support and ask for the error logs, then send them to us.
What we do
- Identify the exact cause from server and application logs
- Restore service first (roll back the faulty update, disable the broken plugin, fix DNS or SSL, restore a clean backup)
- Fix the root cause and test the whole site, including forms and checkout
- Recommend uptime monitoring and backups to catch the next issue before your customers do
If the outage turns out to be a hack, we switch to our hacked WordPress site repair process.
How long does it take?
Many outages caused by an update or a configuration error can often be fixed the same day once we have access. Problems involving the host, the domain registrar or DNS propagation depend partly on those providers. We’ll tell you what to expect after the diagnosis.
Send us your URL and what you see. We’ll start with the diagnosis.
Your questions, answered
Most often after an automatic update of a plugin, theme or PHP version that creates a conflict, or because of hosting limits, an expired domain or an expired SSL certificate.
A short outage usually has little lasting impact. Prolonged downtime can cause pages to drop from search results, so fixing it promptly matters.
Your hosting account (or cPanel/SFTP), WordPress admin and, if relevant, your domain registrar and DNS provider.
Uptime monitoring sends an alert within minutes of an outage. We include it in our maintenance plans.